Frequent questions

Why choose White Tenerife rather than another company?

Safety, service quality, experience, the range of options, quality of the boats,… these are just some of the reasons why you should choose our company for your excursions or charters. 

Are the trips suitable for all ages?

YES, we have customers of all ages, each enjoying the excursion or charter in his or her own way.

I have children. Can I take them with me?

It is children who most enjoy viewing the whales and dolphins.  If they like the water, the swimming time is also special because they do not normally have the opportunity of jumping into the sea from a boat.

What clothing is suitable for sailing along the Tenerife coastline in one of your boats?

We advise that you wear comfortable clothing for moving around the boat. A T-shirt, some trousers (preferably shorts), swimming costume and protection for your head. Sunglasses are advisable. Footwear is not important as you are barefoot on board the boat.

Will I have food and drink on board the boat or should I take some with me?

A limited catering service consisting of bread rolls, drinks and a salted snack are included with your booking and this is usually served when the boat is at anchor.

I sometimes get seasick. What is your advice?

A simple pill prescribed for these situations is enough to allow you to enjoy a perfect day's sailing along the southern coast of Tenerife. 

Do you always see whales and dolphins?

White Tenerife, just like the other boats offering this service, cannot totally guarantee that these marine mammals will be seen although in a high percentage of cases they can indeed be seen without any problem. 

Can the itinerary be modified?

Yes. In response to the weather forecast, the skipper may change the planned route and find a better option so that the customer can enjoy the trip to the maximum.  The reason and the new itinerary will be made public when you are on board.

If I book a service. How can I get to the boat?

White Tenerife makes a free collection service available to its customers from anywhere in Costa Adeje, Los Cristianos or Las Américas. Please ask about any other collection points.

Is it possible to organise a private excursion for a group of people?

YES, White Tenerife organises all kinds of private trips for groups of people who want to enjoy a day's sailing along the coast of Tenerife. 

What happens if the weather conditions do not make it possible to have the excursion or charter?

In this case, subject to availability, a new date is agreed for the trip.

What happens if the company cancels the excursion?

In the unlikely event that this happens, in the case of all those people who have made a direct booking with White Tenerife, a new date will be agreed with the customer. If this were not possible, the amount paid will be totally refunded without any administration costs. 

If you acquired your booking through an intermediary, you should contact him or her for a solution. 

How can I make a reservation?

You have all the information in the Bookings section of our web site

One person in the group suffers from a disability. Can he or she come with us?

White Tenerife makes available to the disabled all the resources at its disposal so that he or she may be involved in the trip and enjoy it to the maximum.  Nevertheless, you should consult before finalising the reservation.